vj999 Terms and Conditions
Please read these terms and conditions carefully before using the vj999 platform. This document defines your rights and responsibilities and applies to your use of our services.
General Introduction and Acceptance
These terms and conditions ("Terms") form a legal agreement between vj999 ("Company", "we", "us") and users of our platform ("User", "you", "your"). By using the vj999.cam website and all associated services, you are deemed to have fully agreed to these Terms.
If you disagree with any part of these Terms, please refrain from using our platform. vj999 reserves the right to change or update these Terms at any time. Changes will take effect from the date they are published on the website.
1.1 Scope of Applicability
These Terms apply to all products and services of vj999, including: online casino, sports betting, live gaming, virtual games and promotional offers. Our Privacy Policy and Responsible Gaming Guidelines are an integral part of these Terms.
Eligibility Criteria and Registration
2.1 Age Restriction
You must be at least 21 years old to use vj999 services. Participation on this platform is only permitted for those aged 21 and above. Use of the platform by minors is strictly prohibited and we follow a zero-tolerance policy in this regard.
2.2 Account Registration
When creating an account on the vj999 platform, you must provide accurate and complete information. Each user may only open one account. If the same person operates multiple accounts, both accounts may be suspended or cancelled.
Information that must be provided accurately at registration:
- Full name (as per national identity card)
- Valid email address
- Date of birth (for age verification)
- Mobile number (for verification)
- Preferred payment method details
2.3 Identity Verification (KYC)
vj999 may request identity verification documents at any time. Withdrawal facilities may be temporarily suspended until verification is complete. A copy of a national identity card, passport or driving licence may be requested.
Deposit, Withdrawal and Payment Policy
3.1 Deposit Terms
The minimum deposit amount on the vj999 platform is ৳500 (five hundred taka). This rule applies equally to all payment methods. We accept the following payment methods:
- bKash
- Nagad
- Rocket
- Upay
All deposits will be processed in Bangladeshi Taka (BDT). The deposit amount will be credited to the account after verification is complete. If there is a delay due to technical issues, please contact our support team.
3.2 Withdrawal Terms
The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 1 hour. Withdrawals will only be made to the same payment account from which the deposit was made.
Before submitting a withdrawal request, ensure that your account's KYC verification is complete and the wagering requirements of any active bonus have been met.
3.3 Transaction Security
vj999 secures all financial transactions through SSL encryption technology. We will never ask for your payment PIN or password. If you notice any suspicious activity, notify our support team immediately.
Bonuses and Promotional Offers
4.1 Welcome Bonus
Newly registered members at vj999 will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. This bonus benefit can be claimed once only and applies to eligible members only.
4.2 Wagering Terms
A 10x (ten times) wagering requirement applies to the welcome bonus. This means that to withdraw bonus funds, you must wager an amount equal to 10 times the bonus amount. It is not possible to withdraw any bonus funds before the wagering requirement is met.
4.3 Bonus Usage Rules
- Each promotion has a specific time limit; the bonus will be cancelled once it expires.
- The same promotion cannot be claimed more than once.
- If an account is closed without meeting the bonus requirements, the bonus will be considered void.
- If evidence of any fraudulent activity is found, vj999 reserves the right to forfeit the bonus and related winnings.
- Winnings received with a bonus may be withdrawable up to a specific limit, which is stated in the terms of each promotion.
4.4 VIP and Cashback Program
vj999 has five VIP tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are provided at each tier and these benefits increase as you move to higher tiers.
Responsible Gaming Policy
vj999 gives the highest priority to responsible gaming. We believe that entertainment and responsibility can go hand in hand. Our platform has a number of protective tools that help users play within their limits.
5.1 Self-Control Tools
- Deposit Limits: Set your own limits on daily, weekly or monthly deposits.
- Time Out: Pause account activity for a set period of time.
- Self-Exclusion: The option to completely disconnect from the platform for a set period.
- Bet Limits: Set a maximum bet amount per session.
Gambling can be addictive. Read our responsible gaming page and seek help if you have a problem. This platform is for those aged 21 and above only.
Prohibited Activities and Account Suspension
6.1 List of Prohibited Activities
The following activities are strictly prohibited:
- Creating an account with false information
- Operating multiple accounts (multi-accounting)
- Fraud or misuse of the bonus system
- Money laundering or conducting illegal financial activities
- Using software bots or automated systems
- Unauthorised access to another user's account
- Attempting to interfere with the platform's security systems
- Harassing or abusive behaviour towards other users
6.2 Reasons for Account Suspension or Cancellation
If evidence of the above activities is found, vj999 reserves the right to suspend or permanently close any account without notice. In such cases, a decision on the return of any legitimate balance in the account (excluding bonuses) will be made on the basis of an investigation.
Intellectual Property and Ownership Rights
All content on the vj999 website — logos, graphics, designs, software, brand names and material — is the intellectual property of the Company. Copying, distributing, modifying or using these for commercial purposes without prior written permission is strictly prohibited.
Game software and content are operated under licences from third-party providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). The terms and conditions of these providers also apply to their products.
Privacy and Data Protection
We take the protection of your personal information very seriously. Full details of how your information is collected, used and stored can be found on our Privacy Policy page.
Our core data protection principles in brief:
- Your personal information will never be sold to third parties.
- Only the information necessary to provide the service is collected.
- All data is stored with SSL encryption on secured servers.
- You always have the right to update your information.
Limitation of Liability
vj999 is an entertainment platform. We do not guarantee the outcome of any game. vj999 is not responsible for any potential financial losses from gaming. Our liability is also limited for any losses caused by technical issues, network outages or third parties.
While we aim to provide gaming services without interruption, services may be temporarily unavailable due to maintenance or technical reasons. In such situations, we will make every effort to restore services as quickly as possible.
9.1 Force Majeure
vj999 will not be liable for delays or failure to provide services due to circumstances beyond its control (force majeure), such as earthquakes, floods, war, government restrictions or other uncontrollable events.
Technical Issues and Dispute Resolution
10.1 Technical Errors
If an incorrect result is displayed in a game due to a technical error, vj999 reserves the right to settle the outcome based on the correct result. Any winnings obtained as a result of an error will be considered void.
10.2 Dispute Resolution Process
If you have an objection about any matter, please contact our support team first. Our team provides 24/7 live chat support in Bengali. In the case of any dispute, vj999's decision will be considered final, however we always strive for a fair resolution.
- Complaints can be sent to the support email: [email protected]
- Speak directly with an agent via live chat.
- After a complaint is received, an initial response is generally provided within 72 hours.
Third-Party Services and Links
The vj999 platform uses services from third-party game providers, payment processors and technology suppliers. The terms and conditions of these third-party services may apply to those services. vj999 is not directly liable for the quality or security of third-party services.
Payment methods (bKash, Nagad, Rocket, Upay) are services operated by independent companies. For any transaction-related issues, you may also contact the relevant payment provider.
Changes to Terms and Termination
12.1 Terms Update
vj999 reserves the right to change these Terms at any time. For significant changes, a notice will be provided on the website and registered email addresses may be notified. Continued use of the platform after changes will be considered acceptance of the new Terms.
12.2 Right to Close Account
A user may request to close their account at any time. The process will be completed upon contacting the support team. Ensure you withdraw any legitimate balance before the account is closed.
12.3 Contact Information
For any questions or feedback regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Support — Chat with us in Bengali
- Hours: 00:00 to 24:00 (BST, UTC+6)